Returns Policy

At Ecom, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• The item must be returned in its original packaging.

• You must provide proof of purchase.

• The return request must be made within [number] days of delivery.

Certain items may not be eligible for return, including products that have been used, damaged by improper handling, or otherwise excluded by law or product type.

Return Process

To start a return, please contact us at support@ecom.com with your order number and reason for return. Our support team will review your request and provide the next steps.

Do not send your item back before receiving confirmation from our team.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within a reasonable number of business days, depending on your payment provider.

Please note that shipping costs are non-refundable unless otherwise required by law.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, please contact us at support@ecom.com.

Shipping Costs For Returns

Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

Late Or Missing Refunds

If you have not received your refund yet, please:

• Check your bank account again.

• Contact your credit card company or payment provider.

• Contact your bank, as processing times may vary.

If you have done all of the above and still have not received your refund, please email us at support@ecom.com.

Contact Us

If you have any questions about this Returns Policy, please contact us at support@ecom.com.